Brompton Removals Terms and Conditions
These Terms and Conditions set out the basis on which Brompton Removals provides removal and related services to customers in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
1.1 Company means Brompton Removals, the removal services provider.
1.2 Customer means the person, firm or organisation requesting the services and responsible for payment.
1.3 Services means any removal, packing, loading, transport, unloading, unpacking, storage, disposal or related services that the Company agrees to provide.
1.4 Goods means the items, furniture, personal belongings or materials that the Company is requested to handle, move, transport or store.
1.5 Order means the agreed quotation or booking confirmation describing the Services, including the service date, addresses and charges.
1.6 Service Area means the areas within the United Kingdom in which the Company offers removal services, as communicated from time to time by the Company.
2. Scope of Services
2.1 The Company provides domestic and commercial removal services within its Service Area, including loading, transport and unloading of Goods, and may offer additional services such as packing, unpacking, dismantling and reassembly of basic furniture where agreed in advance.
2.2 Any description of services in advertising materials is given for general guidance only. The precise Services to be provided will be as set out in the Order.
2.3 The Company reserves the right to refuse to carry any Goods that are prohibited, unsafe, illegal, or not properly described or packed, at its sole discretion.
3. Booking Process
3.1 Bookings may be requested by the Customer through the Companys accepted contact methods. The Customer must provide accurate and complete information, including collection and delivery addresses, property access details, floors, parking restrictions, inventory of Goods, and any special requirements.
3.2 The Company may provide a quotation based on the information supplied. Quotations are normally estimates and may be revised if the information provided is incomplete or inaccurate, or if circumstances change.
3.3 An Order is formed, and a binding contract arises, only when the Company confirms acceptance of the booking and the Customer accepts the quotation or confirmation in writing or through another method accepted by the Company.
3.4 The Customer is responsible for checking the details in the Order and promptly notifying the Company of any errors or omissions. If changes are requested after booking, the Company may adjust the price or availability of Services accordingly.
4. Service Dates and Timings
4.1 The Company will use reasonable efforts to provide the Services on the agreed date and, where applicable, within any stated time window. However, all times are estimates and cannot be guaranteed due to factors such as traffic, weather and access conditions.
4.2 The Customer must ensure that they, or an authorised representative, are present at the collection and delivery addresses at the agreed times to grant access, provide instructions and sign relevant documentation.
4.3 If the Customer is not present at the agreed time, or if access cannot be obtained, waiting time or additional attendance charges may apply, and the Company may, at its discretion, reschedule the Services and charge reasonable additional fees.
5. Customer Responsibilities
5.1 The Customer must ensure that:
a the Goods are properly prepared and packed, unless packing services are included in the Order;
b any fragile or high value items are clearly identified and, where appropriate, separately packed and labelled;
c any appliances are disconnected, defrosted and drained prior to the move, unless otherwise agreed;
d adequate access is available for the Companys vehicles and staff at both collection and delivery addresses, including suitable parking arrangements where relevant;
e the Goods do not include any items prohibited under these Terms.
5.2 The Customer warrants that they are the owner of the Goods or have the authority of the owner to enter into this contract for the Services.
6. Prohibited and Restricted Items
6.1 The Company will not carry, and the Customer must not request the Company to carry, any of the following:
a live animals, plants or perishable items likely to deteriorate;
b hazardous, explosive, flammable, toxic or corrosive substances, including gas cylinders, fuel, chemicals, paint and solvents;
c illegal goods, drugs, weapons or any items that cannot be lawfully possessed or transported;
d cash, securities, jewellery, precious metals, antiques, fine art, or items of exceptional value unless expressly agreed in writing and adequately insured by the Customer.
6.2 If any prohibited items are discovered, the Company may dispose of them, return them to the Customer, or hand them to the relevant authorities. The Customer will be responsible for any costs or losses incurred.
7. Charges and Payments
7.1 The charges for the Services will be as set out in the Order or quotation, subject to any adjustments permitted under these Terms.
7.2 Unless otherwise stated, quotations are exclusive of tolls, congestion charges, parking costs and any other third party charges, which will be payable by the Customer.
7.3 The Company may require a deposit or prepayment to secure a booking. Any such deposit will be specified in the Order and must be paid by the stated due date.
7.4 The balance of the charges is normally payable on or before completion of the Services, unless otherwise agreed in writing.
7.5 The Company accepts the payment methods it specifies from time to time. The Customer is responsible for any bank or transaction charges.
7.6 If payment is not received by the due date, the Company may charge interest on overdue amounts at the statutory rate and may suspend or cancel further Services until payment is made in full.
8. Changes and Additional Work
8.1 If during the performance of the Services the Customer requests additional work, or if the Company reasonably determines that additional work is required due to circumstances not disclosed by the Customer at the time of booking, the Company may charge for such additional Services at its prevailing rates.
8.2 Examples of additional charges may include long carry distances, unexpected stairs, dismantling or reassembly not previously agreed, delays caused by waiting for keys or access, and storage or overnight holdovers.
9. Cancellations and Postponements
9.1 The Customer may cancel or postpone the Services by providing written notice to the Company.
9.2 The Company may apply reasonable cancellation or postponement charges, which may be calculated as a percentage of the agreed charges, depending on the notice period given and any costs already incurred, including staff scheduling and vehicle allocation.
9.3 If the Customer cancels on the scheduled service date or fails to be present without notice, the Company may charge up to the full quoted amount.
9.4 The Company may cancel or postpone the Services where it is unable to perform them due to events beyond its reasonable control, including severe weather, road closures, accidents, staff illness, or other unforeseen circumstances. In such cases, the Company will aim to reschedule the Services at a mutually convenient time. The Company will not be liable for any consequential loss arising from such cancellation or postponement.
10. Liability and Insurance
10.1 The Company will exercise reasonable care and skill in providing the Services.
10.2 The Companys liability for loss of or damage to Goods arising from its negligence or breach of contract will be limited to a reasonable value per item or per consignment, subject to the level of cover agreed or customarily applied by the Company. Details of standard cover or any optional enhanced cover will be made available on request.
10.3 The Company will not be liable for:
a loss or damage resulting from the Customers failure to properly pack, protect or label items where packing is the Customers responsibility;
b damage to furniture or Goods which require professional removal or disassembly that has not been arranged;
c pre-existing defects, wear and tear, or inherent vice of the Goods;
d loss of profits, loss of revenue, loss of anticipated savings, loss of opportunity or any indirect or consequential losses;
e loss or damage arising from war, terrorism, natural disaster, acts of government or other events beyond the Companys reasonable control.
10.4 The Customer is strongly advised to arrange appropriate insurance cover for the full value of the Goods being moved or stored.
10.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible and, in any event, within seven days of the completion of the Services for the relevant Goods, providing reasonable details and evidence of the alleged loss or damage.
11. Access, Parking and Property Damage
11.1 The Customer is responsible for arranging appropriate parking permissions or permits for the Companys vehicles at both collection and delivery addresses, where required.
11.2 The Company will not be liable for fines or penalties arising from the Customers failure to obtain necessary permissions, and any such costs incurred by the Company may be charged to the Customer.
11.3 The Company will take reasonable care to avoid damage to premises and property during the provision of the Services. However, the Customer is responsible for protecting floors, walls, fixtures and fittings where necessary.
11.4 The Company will not be liable for minor marks or scuffs that are reasonably incidental to the moving of large or heavy items through tight spaces, stairwells or doorways.
12. Waste, Disposal and Environmental Regulations
12.1 The Company may provide waste removal or disposal services where separately agreed. Such services will be carried out in accordance with applicable UK waste and environmental regulations.
12.2 The Customer must not include hazardous waste or restricted materials in any load intended for disposal. If such materials are discovered, the Company may refuse to remove them and may charge for any associated costs.
12.3 Where the Company removes items for disposal, title to those items passes to the Company at the point of collection, and the Customer warrants that they have full right and authority to dispose of the items.
12.4 The Company will use licensed waste facilities and will take reasonable steps to ensure that any waste handled is transferred and disposed of lawfully.
13. Storage Services
13.1 Where storage is provided, the terms of storage, including charges, insurance arrangements, access rights and notice periods, will be set out separately or incorporated into the Order.
13.2 The Company may exercise a legal lien over Goods held in storage for any unpaid charges and may, after giving reasonable notice, sell or dispose of Goods to recover overdue amounts, subject to applicable law.
14. Delays and Force Majeure
14.1 The Company is not liable for any delay in performing, or failure to perform, any of its obligations under these Terms to the extent that such delay or failure is caused by events beyond its reasonable control, including but not limited to severe weather, traffic incidents, mechanical breakdown, strikes, lockouts, civil unrest or acts of government.
14.2 Where such an event occurs, the Company will take reasonable steps to minimise disruption and, where possible, rearrange the Services.
15. Data Protection and Privacy
15.1 The Company will process personal data provided by the Customer in accordance with applicable UK data protection laws.
15.2 Personal data will be used for the purpose of providing the Services, managing the Customer relationship, handling queries or complaints, and meeting legal or regulatory requirements.
15.3 The Customer has rights in relation to their personal data, including rights of access, correction and, in some cases, deletion, subject to applicable law.
16. Complaints and Dispute Resolution
16.1 If the Customer has a complaint about the Services, they should contact the Company as soon as reasonably practicable, providing details of the issue and any supporting information.
16.2 The Company will investigate complaints in good faith and seek to resolve them promptly and fairly.
16.3 If a dispute cannot be resolved directly, the parties may agree to refer the matter to mediation or another form of alternative dispute resolution before commencing court proceedings, where appropriate.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any non contractual obligations arising out of or in connection with them, are governed by and shall be construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter.
18. General Provisions
18.1 No waiver by the Company of any breach of these Terms shall be considered a waiver of any subsequent breach of the same or any other provision.
18.2 If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
18.3 The Customer may not assign or transfer their rights or obligations under these Terms without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where necessary to deliver the Services, provided that it remains responsible for the acts and omissions of its subcontractors.
18.4 These Terms and the Order constitute the entire agreement between the parties in relation to the Services and supersede any previous agreements or understandings, whether written or oral.
18.5 The Company reserves the right to update or vary these Terms from time to time. The version in force at the time of booking will apply to the relevant Services.
