Brompton Removals Privacy Policy
This Privacy Policy explains how Brompton Removals collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all Brompton Removals customers and service users in our operating area who contact us, request a quotation or use our removal, packing, storage or related services.
We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018, and to handling your personal data lawfully, fairly and transparently.
Who we are
Brompton Removals is the controller of the personal data described in this Privacy Policy. As the controller, we decide how and why your personal information is processed when you interact with us or use our services.
Personal data we collect
We collect and process different types of personal data depending on how you interact with us. This may include:
Contact and identification details such as your name, postal address, property addresses relevant to a removal, and any additional contact details you choose to provide.
Service and booking details such as requested and confirmed service dates, type and size of removal, access information for properties, inventory or item descriptions you choose to provide, and notes relating to the safe and efficient delivery of our services.
Communication records such as details of enquiries, quotations, messages and any complaints or feedback you provide when contacting us by any method.
Payment related information such as records of payment amounts, methods and dates. We do not store full card numbers or security codes when card payments are processed by a third party payment processor.
Technical and usage information where relevant, such as basic technical data provided by your browser or device when you visit our website, for example date and time of access and basic log information that enables us to operate and secure our website.
Any other information you choose to provide to us that is reasonably necessary for arranging, carrying out or following up on your removal or related services.
How we collect your data
We collect personal data directly from you when you contact us by telephone, online form, message, or in person, when you request a quotation, make a booking, or when you use our services. We may also receive personal data indirectly if another person arranges a removal on your behalf and provides your details to us for the purpose of the service.
Lawful basis for processing
We process your personal data on the following lawful bases under data protection law:
Contract: to take steps at your request before entering into a contract and to perform a contract with you. This covers activities such as providing quotations, confirming bookings, planning and delivering removal and related services, and handling payments.
Legitimate interests: to pursue our legitimate business interests in operating and improving our services where these interests are not overridden by your rights and interests. This includes managing our relationship with you, responding to enquiries and complaints, maintaining records, improving service efficiency, safeguarding our staff and property, and protecting our legal rights.
Legal obligations: to comply with legal and regulatory requirements, such as record keeping, accounting and responding to lawful requests from authorities.
Consent: where required by law and where we rely on consent for specific activities, such as certain forms of marketing. Where we rely on consent, you may withdraw it at any time, and this will not affect the lawfulness of processing that took place before withdrawal.
How we use your personal data
We use your information for the following purposes:
To provide quotations, plan and deliver removal, packing, storage and related services you request.
To communicate with you about enquiries, bookings, service updates, changes to arrangements, and customer support.
To manage billing, process payments, issue invoices and handle queries relating to charges.
To maintain internal records for administration, quality control, training and operational planning.
To improve our services, including reviewing feedback and analysing how customers use our services.
To protect our business, for example by managing and resolving disputes, enforcing contractual terms and protecting against fraud.
To comply with our legal and regulatory obligations, including tax and accounting requirements.
Data sharing and processors
We do not sell your personal data. We may share your data with carefully selected third parties where necessary for the purposes described in this Privacy Policy, including:
Service providers acting as data processors who provide operational support services, such as payment processors, information technology and system support providers, secure document storage and administration services. These providers are only allowed to process your data following our written instructions and must implement appropriate security measures.
Professional advisers such as accountants, auditors or legal advisers, where this is necessary for the services they provide to us and for complying with legal or regulatory obligations.
Delivery partners or subcontractors where this is necessary to deliver part of the removal or related service you have requested, and where appropriate safeguards and instructions are in place.
Public authorities, law enforcement agencies or regulators where we are required to do so by law, or where disclosure is necessary to protect our rights, property or safety or that of others.
International transfers
Our core operations are based in the United Kingdom, and we aim to keep personal data within the UK or European Economic Area wherever possible. If it becomes necessary to transfer personal data to a country outside the UK or EEA that does not offer the same level of protection, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent legal protections, in accordance with data protection law.
Data retention
We keep personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting or reporting requirements.
In general, we retain customer and booking records for a period that allows us to respond to queries, manage our relationship with you, and handle any potential disputes or claims. Financial and transactional records may be kept for a longer period where required by tax or accounting rules.
When personal data is no longer needed, we will securely delete it or anonymise it so that it can no longer be linked to an identifiable individual.
How we protect your data
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to staff and service providers who need it for their role, using appropriate security controls for systems and devices, and maintaining policies and procedures to manage data securely.
Your data protection rights
You have a number of rights in relation to your personal data under data protection law. Subject to certain conditions and exemptions, you may have the right to:
Access: request confirmation of whether we process your personal data and obtain a copy of the data we hold about you.
Rectification: ask us to correct inaccurate or incomplete personal data.
Erasure: request the deletion of your personal data where there is no good reason for us continuing to process it, for example where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing.
Restriction: ask us to suspend the processing of your personal data in certain circumstances, for example while we verify its accuracy or our reasons for processing it.
Objection: object to processing based on our legitimate interests, where you believe your rights and interests outweigh our grounds for processing. We will stop processing unless we have compelling legitimate grounds or need to process the data for legal claims.
Data portability: request that certain personal data you have provided is transferred to you or to another controller in a structured, commonly used and machine readable format, where the processing is based on consent or contract and carried out by automated means.
Withdraw consent: where we rely on your consent, you can withdraw it at any time. This will not affect processing carried out before withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you are unhappy with how we handle your personal data. In the United Kingdom, this is the Information Commissioner.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or the way we process personal data. The most current version will always apply to our processing of your personal information. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
